If you receive a damaged product or one with a manufacturing defect, you are entitled to request a return under the following conditions:
- Returns are accepted only if the product is damaged or has a factory defect;
- The customer must notify the company of the issue within 24 hours of purchase;
- The notification must be made via email or social media, and should clearly describe the nature of the defect in as much detail as possible;
- The returned product must be in the same condition as received and in its original packaging.
Please note that:
- Returns will not be accepted if the damage was caused by improper use;
• After confirmation by the company, the customer will receive a full refund or a replacement product.
